General Terms and Conditions

Last updated: January 2025

1. Definitions

1.1 "Company": Katoomba Consulting B.V., located at Sparrenlaan 6, Aerdenhout, Netherlands, registered with the Chamber of Commerce under number 88472280.
1.2 "Customer": Any natural or legal person using the Company's services.
1.3 "Services": All AI-powered intercoms, voice kiosks, and AI customer service solutions offered by the Company.
1.4 "Agreement": Any arrangement between the Company and the Customer regarding the provision of Services.

2. Applicability

2.1 These general terms and conditions apply to all offers, quotations, and agreements of the Company.
2.2 Deviations from these terms are only valid if agreed upon in writing.
2.3 Any general terms and conditions of the Customer are expressly rejected.

3. Service Provision

3.1 The Company provides AI-powered communication and customer service solutions.
3.2 The Company strives to deliver the Services to the best of its ability and in accordance with the agreed terms.
3.3 The Company reserves the right to modify the Services or temporarily suspend them for maintenance.

4. Customer Responsibilities

4.1 The Customer must provide accurate and complete information for the proper execution of the Services.
4.2 The Customer is not permitted to use the Services for illegal or inappropriate purposes.
4.3 The Customer is responsible for complying with applicable laws and regulations when using the Services.

5. Payment and Fees

5.1 All prices are exclusive of VAT unless otherwise stated.
5.2 Invoices must be paid within the agreed timeframe.
5.3 In case of late payment, the Company reserves the right to suspend the Services.

6. Liability

6.1 The Company is not liable for damage caused by improper use of the Services.
6.2 The Company's total liability is limited to the amount paid by the Customer for the relevant Service in the six months preceding the claim.
6.3 The Company is not liable for indirect damage, including consequential damages, lost profits, or data loss.

7. Privacy and Data Protection

7.1 The Company processes personal data in accordance with applicable privacy laws.
7.2 The Customer remains responsible for the correct processing of data in compliance with laws and regulations.

8. Termination of Agreement

8.1 Both parties may terminate the Agreement in writing with a notice period of one month.
8.2 The Company reserves the right to terminate the Agreement immediately in case of misuse of the Services by the Customer.

9. Force Majeure

9.1 In the event of force majeure, the Company is not required to fulfill its obligations as long as the force majeure situation persists.
9.2 Force majeure includes: disruptions in telecommunications infrastructure, power outages, pandemics, and government measures.

10. Governing Law and Disputes

10.1 These general terms and conditions are governed by Dutch law.
10.2 Disputes will be submitted to the competent court in North Holland, Netherlands.

For questions regarding these terms, please contact us at legal@katoomba.eu.